OpsNodeTélécom

We install and run IP telephony for small businesses with no IT department.

Ten years in business telephony. One person for the assessment, the choice of technology, the installation, number porting, training and support.

You decide. We do the rest.

Installations
5 to 100 extensions
Service area
Quebec
Data hosting
Canada
Service
French and English

Who it is for

Companies where the phone system is nobody's job.

You have between 5 and 100 extensions. Your system is old, your provider does not call back, or you are moving and your numbers have to follow. Nobody on your staff wants to become a phone system administrator — and nobody needs to.

  • The current system has been leased for years and nobody knows what is being billed.
  • You are paying for lines no one uses.
  • Calls get lost between reception, mobile phones and voicemail.
  • Your fax machines, alarms or door controls are still on analog lines.
  • You are changing address and you intend to keep your numbers.

What is included

From the first inventory to day-to-day support.

The same person does all of it. There is no file to hand from one provider to the next.

Needs assessment
Inventory of the lines, numbers and devices in place. Who answers, at what hours, what gets forwarded, what is no longer used. The inventory comes before the proposal.
Choice of technology
The system and the handsets are chosen after the inventory, based on how you work and on your Internet connection. Every option is explained with its monthly cost.
Installation and migration
Configuration and testing off production, installation of the handsets, cutover scheduled outside business hours when needed.
Number porting
Your numbers follow you. We prepare the requests, coordinate with the losing carrier and set the transfer window with you.
Training
Training on the actual handsets and on the features your teams actually use. A one-page sheet per role stays on site.
Support and management
Routine changes — someone joins, a forward has to change, a greeting has to be re-recorded — are done by us, on request.

How it goes

Five steps, in this order.

No step is skipped, and you always know which one is under way.

  1. Needs assessment

    One meeting, on site or remote. We record the lines, numbers, devices and how calls actually flow.

  2. Proposal

    What is recommended, what changes for your teams, what it costs per month. On one page.

  3. Design and preparation

    Numbering plan, ring groups, business hours, greetings. Devices are configured and tested before they reach you.

  4. Porting and cutover

    Numbers are transferred on an agreed date. Installation is done handset by handset, each one tested.

  5. Training and follow-up

    Teams are trained on site. After that, support is the same person.

The steps in detail

A phone system is not an IT project. It is a service that has to answer on the first ring.

That is why the same person does the assessment, the installation and the support. Nothing gets lost between two providers, and you never have to explain your setup again when you call.

Let's talk about your installation.

Tell us how many extensions you have, who your current provider is and what has to change. The answer comes from the person who will handle the file.

Email
telecom@opsnode.ca
Phone
514 826-2207
Service area
Quebec